a month ago
Truly awful and upsetting experience resulting in a missed carcinoma, complex mammary tumour, and ear infection in my dog who was adopted from the Lost Dogs’ Home.
Upon adopting Lola, we were informed of a skin condition including areas of hair loss and itchy skin on the outside of her ears. Within a couple days however, we noticed dark discharge in her ear canal. Suspecting an overlooked ear infection, we called to make an appointment – they said it would be weeks before an available time slot. Luckily due to a cancellation, were we able to take her in. The vet confirmed the infection in both ears. I copped the consultation and medication fee of $180, only days after she was released from this very clinic!
Having such a poor experience, we decided to take Lola to Kensington Veterinary Clinic to get a second opinion on her health. The vet immediately identified numerous lumps around her mammary glands. She was shocked that they had been missed by the vet at Frank Samways and stressed some urgency in having them removed.
We tried to contact Frank Samways and the Lost Dogs’ Home. They took weeks to respond despite numerous emails and calls. They had no intention of seeing her to make their own assessment of her health. We hoped that they would help with the cost of the surgery. They suggested that the lumps had miraculously appeared within the two weeks of her adoption. Our Kensington vet couldn’t believe it.
We went ahead with the $1400 surgery with Kensington Veterinary Clinic. Sadly, the surgery confirmed a carcinoma diagnosis.
I am so thankful that we decided to get a second opinion. Had we trusted Frank Samways Veterinary Clinic, those lumps may have been overlooked for months with cancer spreading. Frank Samways Veterinary Clinic have handled this with zero compassion for an animal’s life and are now washing their hands of any responsibility.
I’m left to speculate about the vets at Frank Samways Veterinary Clinic – are they simply negligent or, did they deliberately hide their knowledge of these obvious masses to ensure quick adoption turnover at the Lost Dogs’ Home?
Either way, I would caution against entrusting Frank Samways Veterinary Clinic with the welfare of your pet.
I am beyond grateful for the care and professionalism at Kensington Veterinary Clinic and hope others choose them instead.