4 weeks ago
Last month I visited Green Cross as my 20 year cat was becoming incontinent all of sudden. They vet Isabel says to me oh his lost weight said yes and he is peeing all the time. Vet didn’t take a temp check or do anything just says he is elderly. If it gets too much bring him back and we can put him to sleep. I just accepted it… 5 minute consultation . … $97 .
I decided to seek a second opinion and discovered after I was listened to and they did tests. He has urinary tract infection and his incontinence will clear up. All it took time and tests and he is now going strong. Do not go to Green Cross in Ashburton all they want is to sell pet insurance, cat food…very poor.
They miss diagnosed my other cat for teeth removal and turned out she had tongue cancer, mind you she had been back there 3 times. The first thing they talk about her end of life and how much it would cost for to be cremated and to be put down. Even we took her to put to sleep they were still trying to sell us paw prints and cremation. When we had told them we were bury her at home. After she had passed they yet again asked us about cremation and paw prints. OMG I just wanted to our cat home. Month later we received a card of empathy. Never never ever go there they are there to sell sell sell and incompetent vets disgraceful.
5 months ago
I asked for a lump to be tested on my cat. When the results came in, the vet rang me and spoke extremely fast, explained nothing. All I got from the conversation is that he needed surgery, blood tests, abdominal scans, they have added a teeth scale and clean (because why not milk this woman for all she’s worth), the price of their hills pet food and that I should buy their pet membership (whats an extra $500?!).
I received an email follow up that still did not tell me what was wrong with my cat but was all about money, pushing their membership program and no sign of care for Merlin’s welfare.
When I prompted a more detailed response and for more of a caring approach, I was told VIA EMAIL that my cat has cancer. What type of person thinks it is okay to drop the cancer bomb via email and not bother to pick up the phone for a more detailed conversation?
Taking the results to another clinic, they confirmed Merlin does in fact have cancer but that it was more than manageable and that he would be okay. They answered all my questions, genuinely cared about the situation, told me I didnt need the teeth clean or abdominal scans, because they weren’t necessary – Funny enough.. $1000 cheaper and no sales pitch.
I highly recommend considering another vet.
3 months ago
Friendly, Inexpensive compared to other vets. We’ll be back 😻